- Do we use teams?
- No, Slidefair has an integrated system.
- Do voice chat areas also have video?
- No, it is audio only. Unless you are in a meeting room, which has voice chat, video chat and screen sharing functionality.
- How many people can join a video chat?
- Six, but for special rooms it can be up to sixteen.
- Why is my camera not working?
- If you have Teams or Zoom open, please close them and try again, some windows versions do not allow for multiple camera outputs.
- Did you allow access to your camera when you logged onto the platform?
- If you are using an external web camera, is the device properly connected?
- Check the USB Port. Unplug the camera and try plugging something else into the port to check the port is working.
- Try plugging the camera into a different device to ensure it is working. If you are experiencing problems with it on more than one PC, the issue may be with the webcam.
- If you have both built-in and external cameras, ensure the correct one is enabled or set as the default recording device.
- Check anti-virus settings. Some anti-virus software can interfere with webcams.
- Check webcam drivers are up to date.
- If you are still having trouble, please click on the “Help” button in the top menu on the right to be put in contact with a technician. You will be able to use voice or video chat, as well as text to communicate.
