- Do I need special software to run Slidefair?
- No, the only software requirement is an internet browser.
- Which Browsers can I use?
- We currently support Google Chrome, Mozilla Firefox or Microsoft Edge.
- How good does my internet have to be?
- A 4MB up/down connection speed is enough, however for a more stable experience, we recommend a wired connection.
- Do I need a powerful PC to run the platform?
- No, any laptop or PC that meets the minimum system requirements of an i5 processor and 8GB RAM or more is enough.
- Do I need a separate webcam or microphone?
- You can use the built-in microphone and camera on your laptop or external ones.
- A headset with a microphone will improve your user experience, but is not specifically required.
- For more information, please see the audio and video chat FAQ pages.
- Can I use a VPN with Slidefair?
- For the best experience, we do not advise using Slidefair through a VPN, because this can greatly increase latency, and some features may be blocked.
- Does the platform still work if my company has a firewall?
- In our experience, most company firewalls do not block the platform unless they are particularly extensive. If you are concerned that this may be a problem, we advise logging onto the platform the day before the event to test if the platform functions correctly.
- If you experience problems accessing the platform, please speak to your company technician about allowing access to the platform or use a private device.
- I am experiencing performance issues on the platform and my avatar can’t move.
- Windows or some device drivers may require an update.
- Check your computer meets the minimum system requirements to run the platform. If it is close to the minimum, please close all unnecessary processes and try again.
- Pay special attention to other heavy programs that may be open on your device. Please close any other programs running on your device if possible.
- If you have tried all of the above, and are still having trouble, please click on the “Help” button in the top menu on the right to be put in contact with a technician.
