Frequently asked Questions

Are you experiencing Audio issues on the platform?

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Audio

Frequently asked Questions

  1. People can not hear me
    • I am not getting any output from the microphone:
      • If your microphone/headset has a mute button, deactivate it.
      • Ensure your microphone/headset is connected to your computer
      • Make sure your hardware device is enabled
      • Check that your microphone is set as the default recording device.
      • Did you allow access to your microphone when logging in?
    • Others are having difficulty hearing me
      • Check that your microphone is positioned correctly
      • If you have multiple audio devices, ensure that you have set the correct one as the default
      • Increase your microphone’s volume.
    • If you are still having trouble, please ask at the Help Desk

  1. I am having audio issues, or can not hear other people
    • Make sure your hardware device is enabled
    • If you have more than one device, ensure the correct one is set as the default device.
    • Check that the volume on your device is high enough.
    • Did you say allow when checking audio outputs when logging in?
    • If you are still having trouble, please ask at the Help Desk

  1. Does voice chat have video?
    • No, voice chat is audio only, unless you are in a meeting room, which has voice chat, video chat and screen sharing functionality.

  1. I have tried the steps above, and still have audio issues
    • please contact your IT department or to get in contact with a technician, click on the “Help” button in the top menu on the right.
At the Help Desk you will be able to use video audio and text to communicate your issue to the technician.
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